How do I contact Ui.Marketing Support?

This guide provides step-by-step instructions on how to create a product support ticket in Ui.Marketing. By following these steps, users can easily navigate to the relevant page, fill in the required fields, and submit their support ticket.

If you encounter an issue with any Ui.Marketing products, we recommend reaching out to our Support Team. 

You can reach Ui.Marketing Support:

• Submitting a support ticket through the Help Center
  
• Submitting a Support Ticket
• Sending an email to support@ui.marketing 

These options will create a ticket inside our Help Center to discuss how to troubleshoot your issue. 

Contacting Support Through Ui.Marketing

You now have the ability to submit a Support Ticket directly from Campaign Hub.

• Log in to Ui.Marketing
• On the main page of Campaign Hub, select the "Support" tab and select "Submit a Support Ticket."
• Fill out form and click "Submit" once finished

Contacting Support Through Quick Links

You now have the ability to contact support through Ui.Marketing Home Page using the Quick Links tab,

Contacting Support Through our Chat Widget

• In Ui.Marketing, you can live to chat with our support team to help clear up any issues. 
• You have the option to either browse through the article options that our chat provides for you.

• Or live-chat someone on our support team

Contacting Support by Email:

Contact Ui.Marketings Product Support team by emailing support@ui.marketing for help.

To help us understand your issue, we recommend you add the below information to each ticket:

1. Dates affected
2. Device/OS/Browser version
3. Screenshot
4. Steps to reproduce
5. URL

Example Ticket Content

Hey Support team, 

I'm unable to see data for an Advertiser that we should have a campaign running for. Below is information on this issue. Can you help assist from your end? 

1. Dates affected
   1. December 17th, 2020 - January 16th, 2021
2. Device/OS/Browser version
   1. Chrome 
3. Screenshot
   1. Below is screenshot 
4. Steps to reproduce
   1. Logged into Ui.marketing 
   2. Navigated to the customer "ABD Plumbing."
   3. Clicked on TTT - Display, and no data was showing for any chart and graph 
5. URL
   1. https://ui.marketing/#/dashboard/customer/5e4176d38f2d75334d7c4463/list?start=2020-12-17T07:00:00.000Z&end=2021-01-16T07:00:00.000Z&showEmpty