A quick guide to turnaround times for Web Development proposals and deliverables.
We do our best to respond to requests as soon as they are received, but please allow for 2 business days for all requests. Please note the day we receive the request is day zero. For example, when you send a request in on Monday, the request will be completed by the end of the day on Wednesday.
- Web Development Services Pre-Sale Requirements
- Turnaround Times for Deliverables
- Web Services Support Response Times
- Renewals and Cancelations
Web Development Services Pre-Sale Requirements
As part of our commitment to delivering high-quality Web Development services, all partners and clients are required to follow the Pre-Sale Ticket process before initiating any web development projects.
Purpose: The Pre-Sale Ticket process is designed to ensure that we have a comprehensive understanding of the project requirements and objectives from the outset. By gathering detailed project information, we aim to align the scope of work with our client's needs and deliver successful outcomes.
Pre-Sale Ticket Submission
A Pre-Sale Ticket form must be submitted through Ui.Marketing/Help Center before any web development project can begin and can be accessed through Ui.Marketing.
The form should be filled with as much relevant project information as possible. This includes project goals, branding details, desired features, design preferences, and any specific technical requirements.
Work cannot begin for any Web Development project without a presale ticket
Presale tickets that we have not received a response on for 30 days will be closed
Statement Of Work (SOW)
Based on the information gathered from the Pre-Sale Ticket, our team will prepare a detailed proposal and scope of work for the services requested within 2 business days from when all of the client details are received.
The proposal will outline the project's objectives, deliverables, timelines, and associated costs.
Order Submission
Once the statement of work (SOW) is approved, the web development project will need to be submitted as an order within the Ui.Marketing platform. Once submitted our Web Development team will reach out in the line item within 2 business days to confirm the order and to schedule the kickoff call. The below turnaround times and next steps will be discussed with you, the partner, and the client on the kickoff call.
Required Assets and Information
Below is a list of required information and assets that we need when you submit your order for any web services product:
- Business Name
- Website URL - including login information
Turnaround Times For Deliverables
| Project Type | Deliverables Turnaround* |
| Lite Website |
5-7 business days (once all assets are received) |
|
Lite Website: Additional Content |
5-7 business days |
|
Advanced Website |
10-14 business days |
| Advanced Website Hosting Set Up |
3-5 business days |
|
Custom Website |
Individually Scoped |
*All turnaround times are dependent on client collaboration and prompt response times.
Web Services Support Response Times
|
Category |
Description |
Response Time |
|
Website not rendering |
If a website were to go down, and not be rendering online. Please email webteam@digitalteamsupport.com or call 262.522.1329 |
2 to 4 business hours |
|
Time-sensitive content |
New content or revisions to existing content of a time-sensitive nature. Example: A coupon needs to be taken down because the offer has expired and the customer is getting requests that do not want to fulfill. |
8 business hours |
|
General content changes |
General content changes. Example: General content to a page needs to be changed. |
Within 2 business days |
|
Added functionality requests |
Adding site functionality. Example: A new page needs to be added to the site and content created. |
Within 2 business days |
|
Web project consultancy |
Project-related discussions Example: Customer wants to change multiple pages within their site and change images, etc. |
Within 3 business days |
|
Website Service Errors |
Any failure to comply with any of the Services listed above. |
2 to 4 business days |
Renewals
All hosting services require an initial commitment of 12 months. Once this 12-month minimum term is completed, the service will automatically transition to a month-to-month billing cycle.
Cancelations
Website Hosting: All hosting services require an initial 12-month commitment. If you request to cancel the service before completing this 12-month term, you will be billed for all remaining months in the contract.
Once the 12-month minimum has been fulfilled, you may cancel the service at any time by providing written notice specifying the month you wish to cancel. Please note that services will not be prorated, and the cancellation will take effect at the end of the specified month.