How do I contact Ui.Marketing Support?

If you encounter an issue with any Ui.Marketing products, we recommend reaching out to our Support Team. 

You can reach Ui.Marketing Support:

• Submitting a support ticket through the Help Center
  
• Submitting a Ticket through Ui.Marketing by select "Sumbit a Support Ticket" in the Need Help menu 
• Sending an email to support@ui.marketing 

These options will create a ticket inside our Help Center to discuss how to troubleshoot your issue. 

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Contacting Support Through our Chat Widget

In Ui.Marketing, you can chat with our support team or our AI chat to help clear up any issues. Our live support is available Monday - Friday, 8 a.m. to 5 p.m. MT.

• You have the option to either browse through the article options that our chat provides for you.
• Chat with our AI chat

• Or live-chat someone on our support team!

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To help us understand your issue, we recommend you add the below information to each ticket:

1. Dates affected
2. Device/OS/Browser version
3. Screenshot
4. Steps to reproduce
5. URL

Example Ticket Content

Hey Support team, 

I'm unable to see data for an Advertiser that we should have a campaign running for. Below is information on this issue. Can you help assist from your end? 

1. Dates affected
   1. December 17th, 2020 - January 16th, 2021
2. Device/OS/Browser version
   1. Chrome 
3. Screenshot
   1. Below is screenshot 
4. Steps to reproduce
   1. Logged into Ui.marketing 
   2. Navigated to the customer "ABD Plumbing."
   3. Clicked on TTT - Display, and no data was showing for any chart and graph 
5. URL
   1. https://ui.marketing/#/dashboard/customer/5e4176d38f2d75334d7c4463/list?start=2020-12-17T07:00:00.000Z&end=2021-01-16T07:00:00.000Z&showEmpty