Accessibility Widget: Workflow & Business Rules

Business Rules

• 3-Month Minimum Commitment: A minimum commitment of three months is required.

• Billing Start Date: Billing begins once the script is sent to the client.

• Late IO Submissions: Insertion Orders (IOs) submitted after the 21st of the month will be scheduled for activation the following month.

• Cancellation Policy: Cancellations must be submitted by the 20th of the month to be effective for the current month.
  Example: Submit cancellation by June 20 to cancel by June 30.

Client Requirements

To deploy the Accessibility Widget, we require the following client details:

• Full name of the website owner (business owner)

• Phone number of the website owner

• Email address of the website owner

• Website URL

Workflow

1. Order Submission
   Orders are submitted through the Support Portal.

2. Order Confirmation
   Our team will respond within one business day to confirm receipt and verify that all required information is included.

3. Script Delivery

   • If the order is set to start in the current month, the script and installation instructions will be provided within two business days.

   • If the order begins at a later date, we will confirm the timeline in the ticket and provide the script and instructions on the scheduled start date.

4. Script Installation
   The partner or client will forward the script to their webmaster for installation.

   • If we built or currently manage the website, the partner should indicate that in the support ticket.

5. Installation Confirmation
   The partner or client will confirm once the script has been successfully installed and is functioning as expected.

6. Customization Requests
   If there are any customization needs, the partner or client should notify us via the support ticket.